These texts are drafts under legal review. · Version 1.2
Data Deletion (DRAFT)
Last updated: 13 October 2026 (draft). The Turkish version prevails in case of conflict.
This page explains how data kept in Guestkite is deleted. A business that uses Guestkite is the data controller for its conversations with its guests; Guestkite processes that data on the business's behalf. Details: Privacy Policy.
1. As a guest or customer
- Yourself, at once: in the Telegram chat or the web chat, tap "🔒 Privacy" → "Delete my data" and confirm. Your messages, name, requests, orders and photos are deleted from that business at once, and its team is told.
- By asking the business: ask the business you wrote to; it deletes your data from its panel with one tap.
- By writing to us: the request form or kvkk@guestkite.com. We forward your request to the business within 5 working days and tell you.
2. As a business
- One guest's data: open the customer in the panel → "Delete". It is deleted at once.
- Old conversations: choose a retention period in Settings (90, 180, 365 or 730 days); older conversations are deleted automatically.
- The whole business: the owner closes it in Settings → "Close this business account". For 30 days the data can be downloaded or the account reopened; after 30 days all data, backups included, is deleted for good.
3. Meta accounts (WhatsApp, Instagram, Messenger)
When your business connects a Meta account to Guestkite:
- When you remove the connection in the panel, or remove Guestkite's access in Meta's settings (Facebook / Instagram → Settings → Apps and websites; WhatsApp Business Manager), we delete the access keys we keep for that account at once; from then on no message is received from or sent to that account.
- Conversations that came through that channel stay the business's data and are deleted by the rules above (the guest deletes them, the business deletes them, or the retention period ends).
- When Meta sends us a data deletion request, we delete that person's data and return a confirmation code showing the status of the request.
4. Backups
Encrypted nightly backups are kept for 30 days. Deleted data leaves the backups within 30 days at most. If a backup is restored, guests who deleted their data after that backup are deleted again.
5. Contact
TAG Yazılım ve Bilgi Teknolojileri Sanayi Ticaret Limited Şirketi, Kundu Mah. 33006 Sok. No:8/N Aksu / Antalya, Türkiye · kvkk@guestkite.com